WHAT HAPPENS AFTER I PLACE MY ORDER?
After your order is completed at checkout and your payment has cleared, you will receive an email confirmation. Please note this email may be located in your spam/junk folder if you are ordering from us for the first time. Once your order has shipped, you will receive a second email with tracking information.
We truly appreciate your support of our products. If you have any questions regarding your order, please email email@example.com with your order number and inquiry.
DO ALL PACKAGES REQUIRE SIGNATURE?
Orders under 900€ will ship ‘no signature required’. Orders over 900€ are insured but will require a “signature upon delivery”.
If you would like to opt out of ‘signature upon delivery’, please email us at firstname.lastname@example.org with your order number and stating you would like to opt out of this option. If you opt out of this option, BFS is not responsible if theft, damage, or loss occurs.
WHEN WILL MY ORDER BE SHIPPED?
Orders placed after 2:00 p.m. will be processed the next business day. Our opening hours are Monday to Friday, 9 a.m. to 5 p.m. Paris time. Orders placed after 2:00 p.m. on a Friday or statutory holiday will also be processed the next business day.
All custom orders (jewelry, leather bag or other) are made to order and can take up to 2-4 weeks to be prepared for shipment. If an item is out of stock for one of the materials, orders can take up to 2 more weeks.
We strive to process your order as soon as possible; However, due to the artisanal nature of our products, we ask all customers to know our production times.
HOW MUCH IS SHIPPING?
All shipping rates, domestic and international, are calculated upon checkout.
WHAT HAPPENS IF MY PACKAGE IS LOST?
BFS is not responsible for packages lost in transit, theft or damage. Please provide a safe and secure shipping address when checking out.
Wrong address disclaimer: It is the responsibility of the customer to provide a correct shipping address. BFS ships your package according to the address that is provided. We are not responsible if your package is lost in transit or if your package is shipped back to us due to an incorrect or undeliverable address. If the address provided to BFS is incorrect, we cannot ship a new package until the original package has been located. If your shipping address is incorrect please email us at email@example.com as soon as possible so we can update the address before your package ships out. We will do our very best to make the change, however we cannot guarantee that we will be able to do so.
CAN I CANCEL MY ORDER?
Yes. If you need to cancel your order, you have 6 hours from the time you place your order to do so. Once production starts, you cannot cancel your order.
CAN I RETURN MY ORDER OR EXCHANGE MY ORDER?
All sales are final. We unfortunately do not accept returns as all of our jewelry is made to order.
Custom pieces/personalized pieces cannot be returned unless the item is damaged or we made a mistake.
WHAT IF I RECEIVED MY ITEM BUT I THINK IT MIGHT BE DAMAGED?
The BFS team strives for top customer service. If you would like to issue a claim for a defect, please email us at firstname.lastname@example.org within 24 hours of receiving your order. Submit the order number, the item name, a description of your repair and a picture.
BFS is not responsible for items damaged or lost in transit. Please include a note with your name and order number with the package when shipped back to us. We do not refund shipping charges on return items.
HOW DO I KNOW WHAT RING SIZE TO ORDER?
We cannot be responsible for determining your ring size. Choosing the correct ring size is the responsibility of the customer as people differ in the way in which they prefer their rings to fit. Some customers wear them loosely, while others like to wear them tighter. If you are unsure of your size, please visit your local jeweler and they can assist in sizing your finger.
WHAT TYPES OF PAYMENTS DO YOU TAKE?
We accept all forms of credit Card, Master Card, Visa, American Express, Apple Pay as well as PayPal. We cannot, unfortunately, accept prepaid debit cards.
All transactions are secure. You can pay for your order with any credit card. Payment is made via the Stripe secure platform. Your credit card information is never stored on our servers.